Asus Hates Me

December 12th, 2007

Let me sum up this post for anybody who doesn’t want to hear another online rant. Don’t buy anything from Asus. Their products are garbage and their support is worse. Save yourself the trouble.

No matter how I try, it’s hard for me to think of Asus as anything but the worst company ever. Earlier this year my motherboard, an Asus P5N32-SLI Deluxe, caused my computer to freeze up for no apparent reason. After a difficult RMA process, partially due to mistakes I made, I eventually RMA’d the damn thing and got a refurbished (I hate that word) motherboard back. You can probably guess where this going, I even predicted it would happen.

The second motherboard broke down on me over a month ago, but instead of a reasonable RMA process I’m getting lied too and I still don’t have another one. Since the motherboard had the same exact problem I wasted no time and emailed them (because their online RMA department is down and has been for a while) where they promptly ignored me. I sent another email begging for an RMA number so I could send it in, only to find out the serial number I sent was wrong. I had to repeat the again, literally. After waiting 5 days, I sent in another pleading email, and suddenly got a response.

So I finally sent the damn thing in on Nov 19th and it’s STILL out there somewhere. Frustrated, I called them up and someone at the RMA department said they “just” got it, even though I paid for 3-5 day shipping weeks ago. This was a lie, as I have a delivery confirmation slip, and it arrived on Nov 26th.

So here I am again, my RMA and serial number still don’t show up on Asus’s website, and all my plans for winter break are going nowhere. It’s completely unacceptable, I’m being treated like trash and I truly need a working computer. I’m a poor college student majoring in Computer Science! I can’t do this anymore. Asus is actually hurting my grades and the quality of my life, but I have no choice, all I can do is take it.

One Response to “Asus Hates Me”

  1. Jon B Says:

    I feel your pain – I had a similar experience with online fitness equipment retailer simplyfitnessequipment.com (part of a group called kybotech) – I bought a rower – it was faulty and I registered this through their online system on teh day of delivery and was told how they pride themselves of customer service – it took 3 months of pestering them on the phone, via email, and even threatening legal action (even regsitered my complaints with consumerdirect.gov.uk who helped progress it a little – anyway after 3 months they finally picked up the faulty rower and despite their promises it was a further 2 months of emails and phone calls and the initiation of legal action before I finally got my money back – no apology for stress or wasting so many of my lunch breaks on their appalling phone support. Many companies truly suck with customer service and it really does affect you personally when it persists, so you have my sympathy and I can only suggest you don’t give up – oh and never ever buy anything from simplyfitnessequipment.com or from any of kybotech’s online stores.

    Best wishes mate, stick with it.

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